About Us
About Esajee's Store 1901. Esajee & sons were established in Rawalpindi, during the British rule of the Indian sub-continent. 1965. Esajee & Sons became Esajee & Co. and became one of the first food retail stores in Islamabad, Pakistan. 1980. Esajee & Co ventured into the imported gourmet food market and expanded its product line to include personal care and gift items appealing to the affluent. September, 2001. A second retail store was opened in the niche market of Gulberg, Lahore. January, 2007. Esajee Solutions was established to deploy and market open-source software technology solutions for the retail and trade industry to put the company on a technology-driven transformational path. December, 2009. A third retail store opened in the upscale neighborhood of the Defense Housing Authority in Lahore. March, 2019. A fifth retail outlet opened in the famous Civic Center of Phase IV, Bahria Town, Rawalpindi. August, 2019. A sixth retail outlet opened in the upscale area of DHA Phase V, Lahore. Over the years. Esajee's has become a name synonymous with quality, variety, and fine customer service. Mistaken denouncing pleasure and praising pain was born and we will give you a complete account of the system expound.
About UsFAQ’s
·
Location
o
Where
are we located?
o
Currently
we have six branches in operation:
|
Lahore |
Shop # 175, Y Block Market, DHA Phase 3 |
|
|
Al-Mukhtar Building, 2, Mian Mehmood Ali Kasoori Rd |
|
|
Plot no. 23, Civic commercial area block, Sector C Phase 5
D.H.A |
|
Islamabad |
Shop # 9, Kohsar Market, Sector, F-6/3 |
|
|
Basement, Plot no 3, 1 U.N Boulevard, Ramna 5 Diplomatic
Enclave |
|
Rawalpindi |
Plaza 33, Ayaan Heights, Shop No. 1 to 8, Phase 4 Civic
Centre Bahria Town |
o
What
are our business timings?
o
Currently
our operation timings are from 8:00 AM to 12:00 AM whereas our Diplomatic
branch timings are from 8:00 AM to 10:00 PM
o
How
to contact our customer representative?
o
You
can reach out to orders@esajee.com and for complaints complaints@esajee.com, our
social media platforms or you can reach out on Regional WhatsApp numbers
Orders
o How do I place an order at Esajee’s?
o You can place an order on our website www.esajee.com or you can place an order on our regional zones WhatsApp
for in-city and nationwide delivery:
Lahore – https://wa.me/923213725337
Islamabad – https://wa.me/923185376228
Rawalpindi – https://wa.me/923185376227
Diplomatic Enclave: https://wa.me/923400055777
o If my order is delayed what should I do?
o You can connect with your respective region from which your order was placed or you can reach out on orders@esajee.com and you will be updated accordingly
o How can I change/cancel my order?
o You can connect on your respective region at WhatsApp from which your order was placed and have your changes made accordingly.
o How to place a complaint against my order?
o For complaints you can email us at complaints@esajee.com or You can connect on your respective region at
WhatsApp
Payment methods
o What payment methods do you accept?
o We do accept Cash & Credit/Debit Card payments, online bank transfers, Easypaisa, & jazz cash
o If you accept bank transfers, how long do customers have to make the payment before their order is canceled and items returned to stock?
o Payment confirmation may take some time and orders
will be processed accordingly after the confirmation.
·
Shipping
o How long does it take you to process an order before it is dispatched?
o After the order approval, the order will be processed
o What services do you use for delivery?
o We Use Local courier services like TCS, M&P, & Call Courier
o Do you ship packages internationally?
o No, we do not ship the packages internationally
o What does “In-transit” mean?
o
In-transit Means when the order is confirmed
& the parcel is on the way to the destination
·Returns
o Do you accept
returns/exchanges (i.e., a replacement/repair for a minor fault or a refund
for a major fault)?
o Yes, We do
offer return/Exchange depending on the product The maximum Tat for a return is 7 working days but this policy applies to online Shopping, if
you are shopping instore, then you can only exchange the product within 3
days of purchase (Except
perishables, frozen, special items) along with the Receipt
o Do you allow
refunds for a change of mind? If so, how long do customers have to
contact you?
o Esajee's will accept returns in a fully
sealable condition within days of receipt but would deduct/retain 20% (Restocking
Fee).
o Do you accept
returns/exchanges on credit cards?
o We only have an exchange policy for credit card payment as a Store Credit
Offers and Discounts
o Do you offer
discounts and offers?
o Yes, we have promotional
campaigns on various products and categories, for more information please
follow our Social media Platforms or You can connect on your respective region at
WhatsApp
Product types
o Do you deliver fresh products like milk, fruits & vegetables?
o Yes we do but only at small distance areas on up to 10 km as these types of products have a perishable nature and will go bad on long distances
o Do you deliver fragile products?
o
Yes we do, *these are specially packed, and extra
charges are applied to it*
